Page 43 - Issue No.9

AADC
Publication
AADC
Publication
32 33
AADC organizes an
international certified
program for professionals of
customer services.
AADC declared its plans to
train about 90 employees
in customer service,
to get the professional
certificate of “IBTA” from
the American Business
Administration Institute. In
last June the first class was
graduated, and the rest of
classeswould complete the
training in the coming few
months, aiming to level up
employees’ qualifications
and providing special
service for consumers.
Al Shamsi declared that “our employees
are the strategic partners and they are
the base of development of our work
in customer service. Providing basic
rules by such programs enables them
to provide high quality service and
build good relations with clients. One
of AADC priorities that complies with
general strategy is the compliance to
the development of the professional
level of all employees of the company’s
departments. especially the
development of effective strategies in
customer service that promote skills to
provide the best services in the easiest
way to consumers”.
The CBP certificate of customer service
includes international certification
that they are professional in customer
services and capable of showing
professional skills with a certificate
recognized world wide. Utilizing these
principles is through applying them at
work in the best possible way.
AADC organizes an educational
workshop on the General
Directorate of Residency and
Foreigners affairs – Al Ain
The Managing Director of AADC,
Mohamed Bin Omair Al Shamsi said
that “these workshops comes in
an implementation of our strategy
for enhancement of sustainable
development in Al Ain city and
supporting the role played by the
company to level up the awareness
and education of employees in all
institutions, entities and governmental
departments about rationalizing
consumption of power during the
official working hours.
Workshop began with a lecture
explaining the importance of
rationalization and the best way of
using water and electricity.
After that, engineers of AADC explained
some wrong behaviors of some
employees during working hours, and
explaining the way of participation
in rationalization by changing these
behaviors and approving practices that
save power, i.e. shutting down PCs after
getting finished of work and making
sure of switching off all lights and AC by
cleaners after the official working hours.
Engineers praised the interactive
cooperation between the employees of
the divisions of the General Department
of Residency and Foreigners affairs – Al
Ain that revealed a lot of cooperation
which will contribute to making
progress in consumption.
AADC organized an
educational workshop for
rationalizing consumption
of power for the employees
of the General Department
ofResidencyandForeigners
affairs in Al Ain city for
two days from 11-12 in
last June to introduce keep
the employees informed of
correct behaviors for using
power and explaining the
importance of taking part
in saving these resources
during the official working
hours.
Activities & Events Activities & Events