| Service name: |
Account Clearance
|
| Service description: |
Company issues final clearance for subscribers when vacating premises or renting new premises |
| Process description: |
- Attendance of clients calls requesting the service
- Identification of client ID
- Entering request into the system
- Forward requests to meter readers unit
- Contacting client to receive clearance
- Client visits nearest branch to receive original copy of clearance
|
| Special conditions: |
- Client asked for verification of ID or Attorney by sending documents by AADC Contact Center Fax No. 03-7624494.
- This service processed for account holder only.
- Payment of dues must make on account requesting clearance.
- In case of account cleared from complaints the procedure takes 48 working Hours.
- The certificate is valid till the 5th day of the request date. After exceeding the 5th day, the certificate will be cancelled and another request should be issued.
|
| Fees: |
AED 100 for issuance of the clearance letter |
| Service access: |
Water & electricity complaints lodged by Contact Center staff on toll free No. 80090008 |
| Working hours: |
Water & Electricity complaints received 24 Hour during 7 days |
| Service Availability: |
Individuals & Corporate |
| Required Documents |
No Documents Required |
| Service Duration : |
2 Days |