Privacy Statement

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Privacy Statement



This is the Al Ain Distribution Company Website.

Information We Collect

When you browse, read pages, or download information from this site, we automatically gather and store certain technical information about your visit. These information are used for statistical purposes only and cover:

  • Your Device's IP address.
  • Geo Location from where you access the internet (for example city/country)
  • The type of browser you use.
  • The date and time you accessed the site.
  • The pages you have accessed.
  • The documents downloaded and the previous internet address from which you linked directly to the site.

We do not collect this data for commercial or marketing purposes, and Al Ain Distribution Company does not sell, exchange or otherwise distribute the data collected for commercial or marketing purposes.

Customers Surveys

We occasionally conduct online customer surveys to learn about their comments. We do not collect personally identifiable information in these surveys. We use the survey data for research and to improve our services. The participation in the surveys is optional.

Personal Information

You may browse and access information contained within our website without providing any personal information, be it information from which your identity is apparent or can be reasonably ascertained. Where you voluntarily provide personal information (e.g. for you to be granted access privileges to website services or for your Eservices account, through online surveys and contact forms). If necessary, your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.

However, that information will only be used to communicate to you the status of the services transactions you initiated and/or to gauge your input to improve the content of the website. AADC will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.


 Our website use “persistent cookies” for any personalised content.

  • Personalised content is the content from the website, which is delivered to a browser after a user has logged in once.
  • Cookies are text files, or entries in larger files, utilized to distinguish between visitors to a website, and to track information during multiple visits to a website.

The use of cookies is a standard practice among Internet portals and websites. Most Internet web browsers may be customised to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to the loss of functionality on those pages requiring cookies to function fully.

We use cookies on AADC website to:

  • help you navigate our website
  • facilitate the sign up and sign in process for our services
  • personalise your experience
  • improve our website


External Links

This Al Ain Distribution Company Website contain links to other sites. We will not be responsible for the content and the privacy practices of other websites and encourage you to examine each website's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.


Information Security

Al Ain Distribution Company has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorized attempts to upload or change information, or otherwise cause damage.


Data Access/Quality

AADC will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the Gateway is maintained.


Contact Us

If you have any questions about this privacy statement, the practices of this website or if you have any other questions, you may contact us through Contact Us form available at or call the contact Centre on 8009008.



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