Attendance & Follow-Up of Complaints

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Service name:

Attendance & Follow-Up of Complaints

Service description: Company receives calls & follows-up clients complaints of various types to promote its services
Process description:
  • Attendances of client's call reporting the fault.
  • Analyze type of complaint.
  • Entry of complaint into system.
  • Forward complaint to concerned department.
  • Client contacted & notified the result of complaint once received from concerned department.
Special conditions: Subscriber Account No. & name must be provided along with premises details.
Payable for Amount (Dirham)Fee
Al-Ain Distribution Company AED50 Dirham meter checkup fees No fees required except meter check up, fees added if meter report not faulty.
Service access: Water & electricity complaints lodged by Contact Center staff on toll free No. 80090008.
Working hours: Water & Electricity complaints received 24 Hours during week days.
Required forms: Meter Technical check-up form for meter fault rest of complaint not required form.
Service Availability: Individuals & Corporate
Required Documents
 Special Needs Name of Document
Original copy with payment of AED 50 Fees in case of meter found not faulty     Meter Test Request Form (based on clients request) 
Service Duration : 15 Working Days


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