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Understand your bill


Your bill explained

We want to make sure you're completely clear about what you're paying and why, so we've designed our bills to be as straightforward as possible. This page explains the different information on your bill and how we've worked out what you need to pay us.

If you've registered for an online account, you can access your most recent bill on the move, using your mobile phone or other device. You just need to.

Log in to your account.If you haven't done so already, please activate your online account  here.


FRONT PAGE

ONE EASY NUMBER TO SHOW YOU THE MONTHLY TOTAL

This is where you get the big picture before you dive into the details. View your total bill amount for the month and discover many easy ways to pay, just by clicking on the link in your bill.

There’s even a section that gives you helpful payment reminders or thanks you for paying on time, based on your monthly payment behaviour. And if you’d like, you can explore our selection of consumption tips to help you manage your account, save energy and bring down your monthly expenses!


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AT A GLANCE

GET THE TOTAL FOR EACH AADC SERVICE

This is where you can get an overview of your bill breakdown. From understanding your last month’s balance to seeing the split between the water, electricity and other expenses in your total bill amount.

Recycled water customers will also see their Recycled water usage captured here. Non-commercial customers will see their payable amount, and commercial customers will see their indicative amount until 31 Dec 2023. Click here for more information on Recycled Water.

Alongside the overview, you’ll also find a helpful section that keeps you up-to-date with all the important news, information and updates that you need to know, with simple and to-the-point headlines.


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A DETAILED SECTION:

EASY VISUAL BREAKDOWN OF ALL YOUR SERVICES

Your monthly bill includes water, electricity, municipality and, for recycled water customers, recycled water fees. This is where you can understand them all in more detail. Compare your consumption to last year’s and see if it’s in the green band or red band, understand how this affects your bill amount and get alerted if you’re crossing the ideal amount. There’s even a yearly consumption graph that helps you understand your long-term behaviour and monitor your progress over time.

Click here to log in to your account and view or pay your latest bill from your phone or any other device. latest bill from your phone or any other device.



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