Account Clearance


Service name:

Account Clearance

Service description: Company issues final clearance for subscribers when vacating premises or renting new premises
Process description:
  • Attendance of clients calls requesting the service
  • Identification of client ID
  • Entering request into the system
  • Forward requests to meter readers unit
  • Contacting client to receive clearance
  • Client visits nearest branch to receive original copy of clearance
Special conditions:
  • Client asked for verification of ID or Attorney by sending documents by AADC Contact Center Fax No. 03-7624494.
  • This service processed for account holder only.
  • Payment of dues must make on account requesting clearance.
  • In case of account cleared from complaints the procedure takes 48 working Hours.
  • The certificate is valid till the 5th day of the request date.  After exceeding the 5th day, the certificate will be cancelled and another request should be issued.
Fees: AED 100 for issuance of the clearance letter
Service access: Water & electricity complaints lodged by Contact Center staff on toll free No. 80090008
Working hours: Water & Electricity complaints received 24 Hour during 7 days
Service Availability: Individuals & Corporate
Required Documents No Documents Required
Service Duration : 2 Days