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1- Entity Data

1. Entity/Organization Name:

2. Entity/Organization Activity:

2- Personal Information

1. Position:
Managing Director Division Head Department Head Other, Please (Specify)

2. Nationality:
Emirati Arab Asian Western Other

3. Age Range:
18-29 30-39 40-49 50-59 60 or older

4. Qualification:
Less than High school High school Certificate of Completion / Diploma Higher Diploma/ Bachelor Degree Higher studies

3. Partnership with AADC

1. Duration of Partnership between the Entity and Al Ain Distribution Company
Less than 1 year 1 to 3 years 3 to 5 years more than 5 years

2. Nature of Partnership between the Entity and Al Ain Distribution Company:
Strategic Partnership* Mutual Interest Technical Partnership Trade Partnership Knowledge Exchange/Sharing Partnership Media / Governmental Communication Service Providing Partnership Other (specify)

3. Is there a contract between the Entity and Al Ain Distribution Company?
Yes (Duration of Contract) No

4. What is the rate/frequency of dealing with Al Ain Distribution Company?
Daily Weekly Monthly At Intervals

5. Method of communication/dealing with Al Ain Distribution Company?
One-to-one meetings Postal Letters Email Phone Fax Coordinator / Representative All of the above Other, Please (Specify)

1. Effective Partnership with Al Ain Distribution Company

2. Evaluating the Company Performance in Relation to Partnership

3. Knowledge Management

4. Communicating with the company

5. General Satisfaction with the Performance of Al Ain Distribution Company

1. To what extent you are satisfied with effective partnership with Al Ain Distribution Company in general?
Completely Dissatisfied Dissatisfied Somewhat Satisfied Satisfied Very Satisfied


2. If your satisfaction degree was “Dissatisfied” or “Completely Dissatisfied”, please mention the reasons:

6. Arrange the following means according to its importance to you (scale 1 to 10), where (1) refers to the most important, and (10) refers to the least important

1. Email

2. SMS

3. Official AADC Website

4. Meetings

5. Workshops

6. Formal and Informal Visits

7. Official Correspondence

8. Annual Forum

9. Phone

10. Fax

1. 1. Which of these means require improvement?


2. 2. Mention the most important obstacles that hinder your Entity’s relationship and official communication with Al Ain Distribution Company.



3. 3. What are the most important improvement projects/suggestions submitted by your Entity to improve your Entity’s relationship and official communication with Al Ain Distribution Company.

1 - Dissatisfied 2 - Neutral 3 - Satisfied
	1	2	3
1. AAchieving expected (planned) results of partnership with Al Ain Distribution Company
2. Partnership results positively affect the overall performance of your Entity
3. Partnership with the AADC is positively reflected on your Entity’s position and achievements
4. Partnership positively affect the organizational performance of your Entity and its ability to achieve results
5. Learnt lessons from partnership with Al Ain Distribution Company
6. Successful practices benefited from partnership with Al Ain Distribution Company
7. Al Ain Distribution Company responds to partner requirements
8. Clarity of strategy of Al Ain Distribution Company
9. Extent of participation in drawing up the strategy of Al Ain Distribution Company
10. The company performs the terms of agreement concluded with you

1 - Disagree 2 - Neutral 3 - Agree
	1	2	3
1. The company respects the confidentiality of partnership and partner’s information
2. The company works on strengthening partnership with you
3. Regular evaluation of partnership results is carried out by the company in cooperation with you
4. Company always works on developing the best means of communicating with you
5. The company exchanges partnership-related ideas and opinions with you
6. The added value of improvement initiatives is achieved in cooperation with the company
7. The company works on developing electronic communications with you in general
8. The quality of communication means used in the company

1 - Disagree 2 - Neutral 3 - Agree
	1	2	3
1. The company published information are accurate
2. Used channels for notifying Company’s information are proper
3. The company exchanges information and knowledge with partners
4. The company provides information for partners in due time

1 - Disagree 2 - Neutral 3 - Agree
	1	2	3
1. Means of communication used in AADC are effective and meets your requirements
2. People responsible of communication (coordinators) in the company are defined and easily to reach them when needed
3. The company's coordinators are keen to provide information and respond to your requirements and needs appropriately and professionally
4. The coordinators of the company will initiate communication to discuss common topics and inform you periodically to meet the mutual benefit of the two parties.
5. The response and information provided by the company is accurate and comprehensive
6. Information and response to your requirements are provided appropriately and in a timely manner
7. The company is keen to respond to your proposals, opinions and respond to them with high professionalism and in a timely manner