Customer Guide

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Welcome and thank you for reading AADC's customer service guide. This guide reflects Customer Care Division efforts to communicate effectively with its customers and provide up-to-date information about our services.

The guide consists of 3 chapters starting with first chapter which explains services and its procedures. Chapter two shows main information concerning bills, payment methods and services. Chapter three describes our commitment towards our customers to provide directive information in order to save energy & water resources as well as information regarding safety.

We aim to succeed in providing services & information which you require in order to get your satisfaction and we shall continue our utmost efforts in providing best & prompt services with great reliability & efficiency. We are proud of reaching you and look forward to serve you at best of your expectation.


Abdullah Al Sheryani
Director of Customer Service Directorate
Al-Ain Distribution Company


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