Water Technical Reports Request

TAQA Distribution.W.SUS.2.5

Service Code

Water Technical Reports

Service Name

Apply a notification to the Water emergency for one of these reasons:

·         Water Leakage

·         Incomplete site work

·         Close Valve

·         Open Valve

·         Overflow

·         Open Water manhole

·         Water near electricity assets

Service Description

               Subsidiary                                                    Supplementary

Services Category

Commercial

     Social

    Regulation /Technical

   Information

*    Procedural

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

X

12 Steps / 48 hours and 25 minutes – depend on the type of the damage

Number of steps / duration

·         Plot ID ( area – community – street – plot number)

·         Account number

Required Documents

·         Apply by calling toll free number 800 2332

·         Receive an SMS notification after all process done.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

·         TAQA Distribution service centers

·         Smart  TAQA Distribution Application

·          E-payment through TAQA Distribution Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 800 2332

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

 

Povide Plot ID before calling

 

Damage repair

 

E-services

Telephone

E-services

Telephone

Communication method with customer

X

X

X

X

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

 Al Ha 3. Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

 5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers