Water Load Upgrade

AADC.W.SS.2.2.2

Service Code

Water Load Upgrade

Service Name

Strengthening waterline by changing the current line with the bigger line, due to extreme consumption such as expanding the property and increasing the number of family members.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

16 Steps / 10 minutes face to face duration -

5-15 working days with the employee concerned

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of house member IDs and passports.	P
Letter From Company		P	P
Copy Of Trade License
Site Plan	P	P	P
Copy Of Authorized Signatures		P	P
Official letter		P	P

Required Documents

Ø Attendance and Appling in one of Service delivery Centers

Service Delivery Procedures and Stages

As Calculate and Measured

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

X

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Accreditation from another section

Related parties

The application must be approved for loading, inspection and approval of the drawings before strengthen the meter as a prerequisite

Terms of service

Meter reinforcement / Strengthen current voltage

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
Al Ha Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers