Temporary Water Connection Request

AADC.W.SUS.2.3

Service Code

Temporary Water Connection Request

Service Name

Request to connect the water supply temporarily

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

14 steps / 10 minutes front desk / 20-42 working days

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental	Events
Copy of the site map	ü	ü	ü
Copy Of Owner's ID (if inherit: power of attorney)	ü
Request letter from the contractor to connect the power supply temporarily		ü	ü	ü
Commercial license		ü
Copy of the signature		ü
Copy of the building permit		ü	ü
Copy of the tank location approval	ü	ü	ü	ü

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

According to water consumption per gallon 

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

For temporary connection inspection and approval should be done first.

Terms of service

Temporary water connection service for specified period

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers