Temporary Service Demolish Request

AADC.W.SS.2.3.1

Service Code

Temporary Service Demolish Request

Service Name

Demolish Temporary Water connection for new building project.

Service Description

               Subsidiary                                                    Supplementary

Services Category

Commercial

     Social

    Regulation /Technical

   Information

*    Procedural

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

14 Steps / 11 minutes with customer service front line / 15 working days with specialist staff. (Engineer)

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Copy Of Owner's ID

P

 

 

Letter From Company

 

P

P

Copy Of Trade License

 

P

 

The Municipality's refusal to remove the services

 

P

 

Site Plan

P

P

P

Copy Of Authorized Signatures

 

P

P

Removal  request from the consultant includes the authorization of the owner to the contractor to complete the demolition procedures with the owner's signature

P

 

 

Required Documents

·         Submit required documents

·         Receives SMS with rejection or bill due for payment and completing process.

·         Receives service (site clearance certificate)

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

P

P

·         AADC service centers

·         Smart  AADC Application

·          E-payment through AADC Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 8009008

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

Al Ain Municipality

Related  parties

The service shall not be removed until after payment of the amounts due.

Terms of service

Remove the Water service

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

 Al Ha 3. Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

 5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers