Temporary Meter Reinforcement Request

AADC.W.SS.2.3.2

Service Code

Temporary Meter Reinforcement Request

Service Name

Adding additional water line, due to additional constructing such as expansion of the property

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

16 steps / 10 minutes with front desk staff / 5-15 working days with specialist staff.

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Letter from the owner requesting additional water line.			P
Copy Of Construction Permission Letter From Company	P	P	P
Site Plan	P	P	P
Covering Letters from the electrical contractor and consultant request additional line	P	P	P
Letter From establishment/Company/ Authority		P
Copy Of Owner's ID Official	P
Copy Of Trade License		P
Copy Of Authorized Signatures		P
Copy of the reservoir site accreditation	P	P
Account / meter Number	P	P	P

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

As per the Measurement

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Al Ain Minucipilaty

Related parties

The application must be approved for loading, inspection and approval of the drawings before adding the meter as a prerequisite

Terms of service

Temporary Meter Reinforcement Request

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers