Supply Activation Request - Water

AADC.W.SUS.2.24.

Code Number

Supply Activation Request - Water

Service Name

Connecting the water service to the property

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

10 steps / 18 minutes for service staff - 20-42 working days with the concerned employee

Number of steps / duration

      Copy of the identity of the owner from the two sides (in the case of the heirs: a copy of the agency is required on the heirs + a copy of the identity of the agent)

      Request for delivery from / company / company / body

      Image of the site map

      Copy of building permit

      Copy of the commercial license

      A copy of the signature

      Adopting a reservoir location

      Account number or counter

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

By Measurement

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

The service is activated only after the completion of the inspection procedures

Terms of service

Deliver Water Service

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

2.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

3.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

4.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers