Supply Activation Request - Water |
|||||||||||||||||||||||
AADC.W.SUS.2.24. |
Code Number |
||||||||||||||||||||||
Supply Activation
Request - Water |
Service Name |
||||||||||||||||||||||
Connecting the water service to the property |
Request Description |
||||||||||||||||||||||
Residential Commercial Governmental industrial Agricultural |
Customer Category |
||||||||||||||||||||||
Call Center |
Smart services |
E-services |
Face-to-face |
Service
delivery channels |
|||||||||||||||||||
X |
X |
X |
P |
||||||||||||||||||||
10 steps / 18 minutes for service staff - 20-42 working days with the concerned
employee |
Number of steps / duration |
||||||||||||||||||||||
·
Copy
of the identity of the owner from the two sides (in the case of the heirs: a
copy of the agency is required on the heirs + a copy of the identity of the
agent) ·
Request
for delivery from / company / company / body ·
Image
of the site map ·
Copy
of building permit ·
Copy
of the commercial license ·
A
copy of the signature ·
Adopting
a reservoir location ·
Account
number or counter |
Required Documents |
||||||||||||||||||||||
1. Submit required
documents 2. Receives SMS with
rejection or bill due for payment and completing process. 3. Connect service |
Service Delivery Procedures and Stages |
||||||||||||||||||||||
By Measurement |
Fees / Deposit |
||||||||||||||||||||||
Credit Card |
Cheque |
Cash |
Fees/ Deposit payment
method |
||||||||||||||||||||
P |
P |
P |
|||||||||||||||||||||
·
AADC service centers ·
Smart AADC Application ·
E-payment through AADC Web site. ·
Kiosk
devices ·
Banks and Exchange ·
Abu Dhabi Government
site ·
IVR
payment by dialing the number 8009008 ·
Emirates Post |
Payment Channels |
||||||||||||||||||||||
Not Related |
Related |
Service Relation |
|||||||||||||||||||||
P |
|
||||||||||||||||||||||
|
Related parties |
||||||||||||||||||||||
The service is activated only after the completion of
the inspection procedures |
Terms of service |
||||||||||||||||||||||
Deliver Water Service |
Service outputs |
||||||||||||||||||||||
E-services |
Telephone |
E-mail |
SMS |
Communication method with
customer |
|||||||||||||||||||
X |
X |
X |
P |
||||||||||||||||||||
Sunday
to Thursday:
|
Service delivery Centers |
||||||||||||||||||||||