Shifting / Diversion W-Service Request

AADC.W.SS.2.1.1

Service Code

Shifting / Diversion W-Service Request

Service Name

A knowledge the possibility of shifting/ diversion of Water service and how much it could cost.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

21 steps / 32 minutes with front desk staff / 4 working days with specialist staff.

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Valid copy of Emirates ID	ü
Trade license copy		ü
copies of the signature		ü
Covering Letters from the electrical contractor and consultant (New project)	ü
Electric scheme Site inspection report	ü	ü	ü
Copy of site plan	ü	ü	ü
Fees payment Commitment	ü	ü	ü
A letter from establishment/company/authority		ü	ü

Required Documents

· Through Website:

o Apply and attaches document on www.aadc.ae website.

o Notifying client of required fees via SMS

· Through Customer Service Centers

o Submitting application for cable lines diversion.

o Notifying client of required fees via SMS.

Service Delivery Procedures and Stages

Cost verified based Gallon consuming

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Al Ain municipality

Related parties

Shifting / Diversion W-Service (changes with in network list) due to location barrier.

Terms of service

Divert valid line and equipment’s.

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

P

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers