Permanent Water Connection

TAQA Distribution.W.SUS.2.2

Code Number

Permanent Water Connection

Service Name

Connection of water for new premise upon customer request.

Service Description

Subsidiary Supplementary

Service Structuring

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Category of Customer

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

P

P

4 Steps / 6 Minutes

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Site Plan		P
Copy Of Owner's ID	ü
Letter From establishment/Company/ Authority		P	P
Copy Of Construction Permission		P	P
Copy Of Trade License		P
Copy Of Authorized Signatures		P
TAQA Distribution Debit Section approval			P
Copy of the reservoir site accreditation	ü	P
Account / meter Number	ü	P	P

Documents required

Online submission of required documents for connection of electricity service or visit one of the centers that provides the service. Power connection stages;

1. Inspection Request - Water

2. Drawing Approval Request – Water

3. Execution Request – Water

4. Supply Activation Request - Water

Procedures and stages of service delivery

As per measurement

Fees / Insurance

Credit Card

Cheque

Cash

Methods of payment

P

P

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Channels of payment

Not Linked

Linked

Service link

P

Al Ain Minucipility

Linked To

presence of the owner or his represantaive and the owner should have a valid electricity account.

Terms of Service

Give the owner an account number to be able to continue service connection process.

Major Output from the service

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

P

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery centers