Permanent New Water Connection Request

AADC.W.SUS.2.2

Code Number

Permanent New Water Connection Request

Service Name

Connection of water for new premise upon customer request.

Service Description

Subsidiary Supplementary

Service Structuring

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Category of Customer

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

P

P

4 Steps / 6 Minutes

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Site Plan

P

 

Copy Of Owner's ID

        

 

Letter From establishment/Company/ Authority

 

P

P

Copy Of Construction Permission

P

P

Copy Of Trade License

P

Copy Of Authorized Signatures

P

AADC Debit Section approval

 

 

P

Copy of the reservoir site accreditation

        

P

 

Account / meter Number

        

P

P

Documents required

Online submission of required documents for connection of electricity service or visit one of the centers that provides the service. Power connection stages;

1.       Inspection Request - Water

2.       Drawing Approval Request Water

3.       Execution Request Water

4.       Supply Activation Request - Water

Procedures and stages of service delivery

As per measurement

Fees / Insurance

Credit Card

Cheque

Cash

Methods of payment

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Channels of payment

Not Linked

Linked

Service link

 

P

Al Ain Minucipility

Linked To

presence of the owner or his represantaive and the owner should have a valid electricity account.

Terms of Service

Give the owner an account number to be able to continue service connection process.

Major Output from the service

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

P

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery centers