Permanent New Water Connection Request

AADC.W.SUS.2.2

Code Number

Permanent New Water Connection Request

Service Name

Connection of water for new premise upon customer request.

Service Description

               Subsidiary                                                    Supplementary

Service Structuring  

          Commercial

       Social                  

     Regulation /Technical

      Information

        Procedural

   Residential           Commercial         Governmental         industrial       Agricultural

Category of Customer

N/A

Excluded  Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

P

P

4 Steps / 6 Minutes

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Site Plan

P

 

Copy Of Owner's ID

ü        

 

Letter From establishment/Company/ Authority

 

P

P

Copy Of Construction Permission

P

P

Copy Of Trade License

P

Copy Of Authorized Signatures

P

AADC Debit Section approval

 

 

P

Copy of the reservoir site accreditation

ü        

P

 

Account / meter Number

ü        

P

P

Documents required

Online submission of required documents for connection of electricity service or visit one of the centers that provides the service. Power connection stages;

1.       Inspection Request - Water

2.       Drawing Approval Request – Water

3.       Execution Request – Water

4.       Supply Activation Request - Water

Procedures and stages of service delivery

As per measurement

Fees / Insurance

Credit Card

Cheque

Cash

Methods of payment

P

P

P

·         AADC service centers

·         Smart  AADC Application

·          E-payment through AADC Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 8009008

·          Emirates Post

Channels of payment

Not Linked

Linked

Service link

 

          P

Al Ain Minucipility

Linked  To

presence of the owner or his represantaive and the owner should have a valid electricity account.

Terms of Service

Give the owner an account number to be able to continue service connection process.

Major Output from the service

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

P

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

 Al Ha 3. Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

 5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery centers