Oyoon Card Request

AADC.W.SUS.2.4

Service Code

Oyoon Card Request

Service Name

Issuing a card to the owners of the tankers, to fill it with prepayment.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

3 steps / 17 minutes

Number of steps / duration

· Copy of the tanker inspection certificate

· Vehicle License

· Copy of the driver's identity

· Driver’s heavy driving license

· Copy of the contract of employment

· A copy of the residence The sponsor is himself the owner of the tanker

· Select the filling station

Required Documents

· Presence of tanker’s owner to apply for a tanker inspection certificate.

· Payment of the tanker inspection certificate and the cost of one fill.

· Inspect the tanker and issue the vehicle license.

· Visit Tanker Filling Station Section at Al-Ain Distribution Company and hand over the required documents to issue the filling permission by the permission committee.

· Get Oyoon card.

Service Delivery Procedures and Stages

Tanker inspection certificate fees Dhs 2035 + one tanker filling fees depend on tanker capacity and the tariff price (Dhs 4) per 1000 Liter Cubic.

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

- Abu Dhabi Quality and Conformity Council

- Al Ain Traffic Authority

Related parties

Presence of the owner or his representative

Terms of service

Issuing Oyoon Card

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers