Meter Shifting Request

AADC.W.SS.2.2.1

Service Code

Meter Shifting Request

Service Name

Move and shift the water meter  site inside the property ; due to maintenance or construction

Service Description

               Subsidiary                                         Supplementary

Services Category

Commercial

     Social

    Regulation

   Information

*    Procedural

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

14 Steps / 10 minutes face to face duration   

5-15working days with the employee concerned

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Copy Of Owner's ID

P

 

 

Letter From Company

 

P

P

Copy Of Trade License

 

 

 

Site Plan

P

P

P

Copy Of Authorized Signatures

 

P

P

Required Documents

Ø   Attendance and Appling in one of  Service delivery Centers

Service Delivery Procedures and Stages

As  Calculate and Measured

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

X

P

·         AADC service centers

·         Smart  AADC Application

·          E-payment through AADC Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 8009008

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

Accreditation from another section

Related  parties

First Confirm the inspection request before starting the meter transferring

Terms of service

Meter transferring

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

 Al Ha    Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers