Meter Examination Request

AADC.W.SS.2.2.4

Service Code

Meter Examination Request

Service Name

Is an expression of customer dissatisfaction with water service bills

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

P

8 steps / 16 minutes with front desk staff / 10 days for meter correction.

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of Owner's ID	P
Letter From Company			P
Copy Of Trade License		P
Account/Meter number	P	P	P
Meter Test Form	P	P	P
Power of attorney (if representative)	P	P	P

Required Documents

· Submit required documents to Customer service front line or through fax to the Call Center

· Receives request reference number via SMS after creating the complaint case in the billing system.

· Contact the customer for examination results.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Customer must have valid account number

Terms of service

Meter examination

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers