Execution Request - Water

AADC.W.SUS.2.23.

Code Number

Execution Request - Water

Service Name

Perform water connection from the source and install the meter if any

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

10 working days

Number of steps / duration

         Copy of the identity of the owner from the two sides (in the case of the heirs: a copy of the agency is required on the heirs + a copy of the identity of the agent)

         Request for delivery from / company / company / body

         Image of the site map

         Copy of building permit

         Copy of the commercial license

         A copy of the signature

         Adopting a reservoir location

         Account number or counter

Required Documents

1.      Submission of required documents

2.      Receive a rejected text message or invoice value for payment and complete the procedure

3.      Receive the service

Service Delivery Procedures and Stages

By measurement

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

Connection Request Letter

Related parties

Extension and implementation of the delivery request

Terms of service

Issuance a certified schemes

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

2.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

3.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

4.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers