Drawing Approval Request - Water

AADC.W.SUS.2.22.

Code Number

Drawing Approval Request - Water

Service Name

Calculate the daily use of indoor water and the capacity and location of water tanks

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

5 working days

Number of steps / duration

· Copy of the identity of the owner from both sides

· Request for approval of plans from the consultant

· Site Plan

· Two copies of approved extension drawing

· Water-location clearance certificate

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

Up to 5000 gallons = 250 dirhams

More than 5000 gallons = 500 dirhams

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Drawing will not be approve until the inspection is approved

Terms of service

Issuance of drawing approval

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers