Temporary Power Connection Request

AADC.E.SUS.1.3

Service Code

Temporary Power Connection Request

Service Name

Request to connect the power supply temporarily

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

14 steps / 10 minutes for the staff 20-42 working days for the employee concerned

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Events

Copy of the site map

        

        

        

 

Copy Of Owner's ID (if inherit: power of attorney)

        

 

 

 

Request letter from the contractor to connect the power supply temporarily

 

        

        

        

Commercial license

 

        

 

 

Copy of the signature

 

        

 

 

Copy of the building permit

 

        

        

 

A letter of no objection from the municipality to connect the power supply

        

        

        

        

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

According to the consumption of electricity in kWh (depending on the load)

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

AL Ain Minucipility

Related parties

For Tents: The application must be submitted 7 days before connecting.

For Temporary line: inspection and approval should be done first.

Terms of service

connecting the power supply temporarily

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers