Supply Activation Request

TAQA.E.SUS. 1.2.4

Code Number

Supply Activation Request

Service Name

Provide the customer with an electric current at the request of the customer or the request of the organization and includes all categories

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

10 steps / 18 minutes for service staff - 20-42 working days with the concerned employee

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
A letter of no objection from the municipality to connect the power supply	ü
Copy of the identity of the owner from the two sides (in the case of the heirs: the requested photo of the heirs' agency + copy of the identity of the agent)	ü
A picture of the site map	ü	ü	ü
Copy of building permit (in case of construction)	ü	ü	ü
Book request to connect power supply from consultant (in case of construction)	ü	ü	ü
Book to request the power supply from the owner			ü
A letter of no objection from the municipality to connect the power supply		ü
Request to connect power supply from the company / company		ü
Copy of the commercial license		ü
Copy of signature approval		ü
A certificate from the municipality

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

Fees	Deposit	Premise
By measurement	-	Residential
	Dhs 2000	Commercial
	Dhs 5000	Industrial
	Dhs 1000	Agricultural

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

The service is activated only after the completion of the inspection procedures

Terms of service

Deliver Electricity Service

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

P

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers