Supply Activation Request

AADC.E.SUS. 1.2.4

Code Number

Supply Activation Request

Service Name

Provide the customer with an electric current at the request of the customer or the request of the organization and includes all categories

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

10 steps / 18 minutes for service staff - 20-42 working days with the concerned employee

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

A letter of no objection from the municipality to connect the power supply

   

 

 

Copy of the identity of the owner from the two sides (in the case of the heirs: the requested photo of the heirs' agency + copy of the identity of the agent)

   

 

 

A picture of the site map

   

   

   

Copy of building permit (in case of construction)

   

   

   

Book request to connect power supply from consultant (in case of construction)

   

   

   

Book to request the power supply from the owner

 

 

   

A letter of no objection from the municipality to connect the power supply

 

   

 

Request to connect power supply from the company / company

 

   

 

Copy of the commercial license

 

   

 

Copy of signature approval

 

   

 

A certificate from the municipality

 

 

 

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

Fees

Deposit

Premise

By measurement

-           

Residential

Dhs 2000

Commercial

Dhs 5000

Industrial

Dhs 1000

Agricultural

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

The service is activated only after the completion of the inspection procedures

Terms of service

Deliver Electricity Service

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

P

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

2.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

3.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

4.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers