Shifting / Diversion E-Service Request

AADC.E.SS.1.1.1

Service Code

Shifting / Diversion E-Service Request

Service Name

A knowledge the possibility of shifting/ diversion of electricity service and how much it could cost.

Service Description

               Subsidiary                                                    Supplementary

Services Category

Commercial

     Social

    Regulation /Technical

   Information

*    Procedural

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

13 Steps / 10 minutes for the staff - 3 working days for the employee concerned

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Valid copy of Emirates ID

ü        

 

 

Trade license copy

 

ü        

 

copies of the signature

 

ü        

 

Covering Letters from the electrical contractor and consultant (New project)

ü        

 

 

Electric  scheme Site inspection report

 

ü        

ü        

ü        

Copy of site plan

 

ü        

ü        

ü        

Fees payment Commitment

ü        

ü        

ü        

A letter from establishment/company/authority

 

ü        

ü        

Required Documents

·         Through Website:

o   Apply and attaches document on www.aadc.ae  website.

o   Notifying client of required fees via SMS

·         Through Customer Service Centers

o   Submitting application for cable lines diversion.

o   Notifying client of required fees via SMS.

Service Delivery Procedures and Stages

Cost verified based on cables and equipment’s to be diverted with supervision charges

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

·         AADC service centers

·         Smart  AADC Application

·          E-payment through AADC Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 8009008

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

Al Alin Minucipility

Related  parties

Shifting / Diversion E-Service (changes with in network list) due to location barrier.

Terms of service

Divert valid cables and equipment’s.

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

P

P

Sunday to Thursday:

Branches

Working Hours

Cashier Closing Hour

1.Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

2.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

3.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

4.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers