Permanent Service Demolish Request

AADC.E.SS.1.2.5

Service Code

Permanent Service Demolish Request

Service Name

Elimination of permanent electricity service because of demolition of existing

premises

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

12 Steps / 11 minutes for the staff - 15 working days for the employee concerned (Engineer)

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Copy Of Owner's ID

P

 

 

Letter From Company

 

P

P

Copy Of Trade License

 

P

 

The Municipality's refusal to remove the services

 

P

 

Site Plan

P

P

P

Copy Of Authorized Signatures

 

P

P

Removal request from the consultant includes the authorization of the owner to the contractor to complete the demolition procedures with the owner's signature

P

 

 

Required Documents

         Submit required documents

         Receives SMS with rejection or bill due for payment and completing process.

         Receives service (site clearance certificate)

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

Al Ain Municipality

Related parties

The service shall not be removed until after payment of the amounts due.

Terms of service

Remove the electricity service

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers