Permanent New Power Connection Request

AADC.E.SUS. 1.2

Code Number

Permanent New Power Connection Request

Service Name

Connection of electricity for new premise upon customer request.

Service Description

Subsidiary Supplementary

Service Structuring

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Category of Customer

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

P

P

9 Steps / 7 minutes for the staff - 45 working days for the employee concerned

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Letter From Al-Ain Municipality	P	P	P
Site Plan	P	P	P
Copy Of Owner's ID	P	P
Letter From Company		P	P
Copy Of Trade License		P
Copy Of Construction Permission		P	P
Copy Of Authorized Signatures		P

Documents required

Online submission of required documents for connection of electricity service or visit one of the centers that provides the service. Power connection stages;

1. Load Demand Notification Request (LDN)

2. Inspection Request

3. Drawing Approval Request

4. Cable Execution Request

5. Supply Activation Request

Procedures and stages of service delivery

Cost verified based on load, cable size & length after completion of all required procedures.

Fees / Insurance

Credit Card

Cheque

Cash

Methods of payment

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Channels of payment

Not Linked

Linked

Service link

P

Al Ain Minucipility

Linked To

Providing requiered documents

Terms of Service

Permanent power connection

Major Output from the service

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

P

P

P

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
Al Ha 1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery centers