Load Demand Notification Request (LDN)

TAQA.E.SUS. 1.2.1

Code Number

Load Demand Notification Request (LDN)

Service Name

Notice from the subscriber of the electrical loads to which electricity will be requested.

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

7 steps / 5 minutes for the staff - 10 working days for the technical staff

Number of steps / duration

• Owner's identity

• Commercial license

• A letter from the consultant or owner

• Signing a signature

• Site Map

• Sample with required loads

• Site diagram

• Electricity scheme

Required Documents

1. Submission of the required documents by the approved electricity contractor or project consultant.

2. Review of documents by customer service staff.

3. The applicant will receive a text message indicating the rejection or acceptance of the required documents, and the expected duration of the accreditation and transfer of the request to the technical department for a study.

4. Approving or rejecting the request from the competent technical of concerned section.

5. Notification of the client by text messages and also receive a certificate of accreditation or rejection. In the case of rejection; a reason will be describe in the text message.

6. Please do not review Al Ain Distribution Company before exceeding the period specified for the accreditation, as it will not deal with the auditors

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

Related parties

The owner should have an account number

Terms of service

Low Demand Notification Request Approval

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers