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Load Demand Notification Request (LDN) |
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AADC.E.SUS. 1.2.1 |
Code Number |
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Load Demand Notification Request (LDN) |
Service Name |
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Notice from the subscriber of the electrical loads to which
electricity will be requested. |
Request Description |
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Customer Category |
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Call Center |
Smart services |
E-services |
Face-to-face |
Service
delivery channels |
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X |
X |
P |
P |
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7 steps / 5 minutes for
the staff - 10 working days for the technical staff |
Number of steps / duration |
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• Owner's identity • Commercial
license • A letter from the
consultant or owner • Signing a
signature • Site Map • Sample with
required loads • Site diagram • Electricity
scheme |
Required Documents |
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1. Submission of the
required documents by the approved electricity contractor or project
consultant. 2. Review of documents by
customer service staff. 3. The applicant will
receive a text message indicating the
rejection or acceptance of the required documents, and the expected duration
of the accreditation and transfer of the request to the technical department for
a study. 4. Approving or rejecting
the request from the competent technical of concerned section. 5. Notification of the
client by text messages and also receive a certificate of accreditation or rejection.
In the case of rejection; a reason will be describe in the text message. 6. Please do not review Al Ain Distribution
Company before exceeding the period specified for the accreditation, as it
will not deal with the auditors |
Service Delivery Procedures and Stages |
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N/A |
Fees / Deposit |
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Credit Card |
Cheque |
Cash |
Fees/ Deposit payment
method |
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X |
X |
X |
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·
AADC service centers ·
Smart AADC Application ·
E-payment through AADC Web site. ·
Kiosk
devices ·
Banks and Exchange ·
Abu Dhabi Government
site ·
IVR
payment by dialing the number 8009008 ·
Emirates Post |
Payment Channels |
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Not Related |
Related |
Service Relation |
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P |
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Related parties |
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The owner should have an
account number |
Terms of service |
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Low Demand Notification
Request Approval |
Service outputs |
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E-services |
Telephone |
E-mail |
SMS |
Communication method with
customer |
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P |
X |
X |
P |
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Sunday
to Thursday:
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Service delivery Centers |
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