Inspection Request

AADC.E.SUS. 1.2.2

Code Number

Inspection Request

Service Name

Request power inspection

Request Description

þResidential þCommercial þGovernmental þ industrial þ Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

9 steps / 12 minutes with the service staff - 5 working days with the concerned employee (Engineer)

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
A letter from the consultant stating that the electrical works are finished	ü		ü
Copy of the identity of the owner from both sides	ü
A picture of the site map	ü	ü	ü
Copy of the building permit	ü	ü
Technical inspection reports	ü	ü	ü
Electrical Safety Certificate	ü	ü	ü
Technical inspection reports of electrical installations	ü	ü	ü
Certificate of Business License and Certified Engineer Certificate	ü	ü	ü
He wrote the responsibility of subcontractors for internal electrical connections	ü	ü	ü
Books made of electrical panels	ü	ü	ü
A copy of the approved supply arrangements or an image of the network connection plan	ü	ü	ü
Copy of the commercial license		ü
Request technical inspection from the electrical contractor	ü
Temporary delivery (in case of temporary delivery)	ü	ü	ü
Request for the owner / government department			ü

Required Documents

1. Submission of required documents

2. Determine the inspection date

3. Receive a rejected text message or invoice value for payment and complete the procedure

4. Receive the service

Service Delivery Procedures and Stages

Dhs 100 after the second visit

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Inspection is only approved after the approval of the delivery schemes

Terms of service

Internal extensions inspection

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

P

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
2.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
3.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
4.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers