Electrical Technical Report Request

AADC.E.SUS.1.5

Service Code

Electrical Technical Report Request

Service Name

Apply a notification to the power emergency for one of these reasons:

         Complete disconnection - traffic lights

         Electricity pole fallen down

         Service cabinet/substation door open/broken

         No/damaged substation fence

         Overhead line is near to the ground

         Civil work not completed e.g. Excavations

         Cable/equipment/pole damaged - accident

         Sound is heard from the substation

         Animal existing inside a substation

         Writings on a substation wall

         Electrical wire/cable exposed

         Alarm is heard from the substation

         Incomplete site work

         Open Electricity manhole

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

X

 

12 Steps / 29 minutes for the staff - 3 hours for the employee concerned (damage repair depends on its type)

 

Number of steps / duration

         Plot ID ( area community street plot number)

         Account number

Required Documents

         Apply by calling toll free number 8009008

         Receive an SMS notification after all process done.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

Povide Plot ID before calling

Terms of service

Damage repair

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers