Electrical Technical Report Request

AADC.E.SUS.1.5

Service Code

Electrical Technical Report Request

Service Name

Apply a notification to the power emergency for one of these reasons:

· Complete disconnection - traffic lights

· Electricity pole fallen down

· Service cabinet/substation door open/broken

· No/damaged substation fence

· Overhead line is near to the ground

· Civil work not completed e.g. Excavations

· Cable/equipment/pole damaged - accident

· Sound is heard from the substation

· Animal existing inside a substation

· Writings on a substation wall

· Electrical wire/cable exposed

· Alarm is heard from the substation

· Incomplete site work

· Open Electricity manhole

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

X

12 Steps / 29 minutes for the staff - 3 hours for the employee concerned (damage repair depends on its type)

Number of steps / duration

· Plot ID ( area – community – street – plot number)

· Account number

Required Documents

· Apply by calling toll free number 8009008

· Receive an SMS notification after all process done.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Povide Plot ID before calling

Terms of service

Damage repair

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers