Drawing Approval Request

AADC.E.SUS. 1.2.3

Code Number

Drawing Approval Request

Service Name

Extension cables and conduct conduction and network extensions

Request Description

Residential Commercial Governmental industrial Agricultural

Customer Category

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

P

P

5 steps / 5 minutes with the customer service staff - 20-41 working days with the technical staff

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Copy of the identity of the owner from both sides

        

 

 

Two photographs from the sitemap

        

        

        

Book request from the consultant

        

        

        

Model Supply Arrangements

        

        

        

Site diagram

        

        

        

Electrical diagram

        

        

        

Request from the company / company

 

 

        

Copy of the commercial license

 

 

        

Copy of signature approval

 

 

        

Request from the government agency

 

        

 

Required Documents

1. Submit required documents

2. Receives SMS with rejection or bill due for payment and completing process.

3. Connect service

Service Delivery Procedures and Stages

Depending on the length and distance of the cable and the proximity of the source

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

Delivery letter

Terms of service

Extension and execution of the delivery request

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

P

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

2.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

3.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

4.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers