Request to update Owner/ Tenant data

AADC.AMS.SS.3.1.1

Service Code

Request to update Owner/ Tenant data

Service Name

Update customer’s data in the company's database, such as Emirates ID, phone number or e-mail.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

P

3 Steps / 5 minutes

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of Owner's ID	P	P
Letter From Company		P	P
Copy Of Trade License		P
Power of attorney	P	P	P

Required Documents

1. Customer Service Centers: submitting required documents and update data.

2. Contact Center: answer some verification questions and update data.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

Must be a valid customer in AADC

Terms of service

Update customer information

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

X

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Ain HQ Municipality Center	08:00 AM- 03:00 PM	02:00 PM
9.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers