Request for Special Needs Case

AADC.AMS.SS.3.1.3

Service Code

Request for Special Needs Case

Service Name

The customer request not to cut off the electricity for his resident, because there is a special need person need 24/7 day power on, depends on the sensitive devices and must report in emergency.

Service Description

Subsidiary Supplementary

Services Category

Commercial

*    Social

Regulation /Technical

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

5 steps / 12 minutes with customer service staff / 2 working days with concerned staff

Number of steps / duration

ID card

(AlAin / Tawam ) hospital report

Account number

Required Documents

Visiting one of the customer service centers with the required documents.

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service link

 

P

(AlAin / Tawam ) hospital

Related parties

Report from one of apove the hospials

Terms of service

Notification in the CC&B system for not cutting power or providing an electric generator in case of emergency.

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

X

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers