Change Property Ownership Data

TAQA Distribution.AMS.SUS.3.2

Service Code

Change Property Ownership Data

Service Name

Its process for transferring the property from one owner to another and updating the billing system with the new owner data.

Service Description

               Subsidiary                                                    Supplementary

Services Category

Commercial

     Social

    Regulation /Technical

   Information

*    Procedural

 Residential           Commercial         Governmental         industrial      Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

 

7 steps / 15 minutes – in case of returning power, 3 hours from submission of the application

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Site Plan

P

P

P

Copy Of Owner's ID

P

 

 

Copy Of Trade License

 

P

 

Letter From Company

 

P

P

Clearance from the previous owner

P

P

P

Required Documents

Customer attendance to  one of the service center

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

·         TAQA Distribution service centers

·         Smart  TAQA Distribution Application

·          E-payment through TAQA Distribution Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 800 2332

·          Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

Al-Ain Municipality

Related  parties

New site plan from   Al-Ain Municipality

Terms of service

Changing the ownership  of a property and updating billing system  

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

 

Branches

Working Hours

Cashier Closing Hour

1.       Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

 

2.       Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

 

3.        Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

 

4.       Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

 

5.       Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

 

6.       Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

 

7.       Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

 

8.       Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

 

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers