Property ownership Change request

AADC.AMS.SUS.3.2

Service Code

Property ownership Change request

Service Name

Its process for transferring the property from one owner to another and updating the billing system with the new owner data.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

X

X

X

P

 

7 steps / 15 minutes in case of returning power, 3 hours from submission of the application

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Site Plan

P

P

P

Copy Of Owner's ID

P

 

 

Copy Of Trade License

 

P

 

Letter From Company

 

P

P

Clearance from the previous owner

P

P

P

Required Documents

Customer attendance to one of the service center

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

 

P

Al-Ain Municipality

Related parties

New site plan from Al-Ain Municipality

Terms of service

Changing the ownership of a property and updating billing system

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

 

Branches

Working Hours

Cashier Closing Hour

1.       Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

 

2.       Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

 

3.       Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

 

4.       Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

 

5.       Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

 

6.       Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

 

7.       Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

 

8.       Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

 

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers