Payment installment Request

AADC.AMS.SS.3.5.2

Service Code

Payment installment Request

Service Name

Arrange payment of due amount on the customer (financially distressed) as installment, by concluding contract between the parties.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

 

8 Steps / 20 minutes 3 hours in case of reconnecting disconnected power

Number of steps / duration

         Valid Emirates ID card for the tenant

         Account number

Required Documents

Visit Customer Service Centers

Service Delivery Procedures and Stages

Dhs 100 disconnecting fees due to payment delay

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service link

P

 

 

Related parties

Pay 50% of due amount on Account

Terms of service

Due amount payment

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

X

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8. Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

 

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers