Open New Customer Account

TAQA Distribution.AMS.SUS.3.1

Service Code

Open New Customer Account

Service Name

Open a new account for a tenant, to record customer information in the billing system and to supply W/E services

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

Integrated services

E-services

Face-to-face

Service Channels

X

X

P Al Ain Municipality rental contract system.

X

P

5 Steps / 20 minutes in Customer Service centers

4 steps / 10 minutes in Al Ain Municipality counter / 15 minutes with Contact Center Staff / 2 working day depending on the requests queue.

Number of steps / duration

Required documents delivered to Al Ain Municipality or certified real estate companies that are registered in the municipality: -

· New Clearance certificate for the meter.

· Valid Emirates ID card for the tenant.

· Trading /industrial license (commercial / industrial)

· Presence of the applicant or his representative.

For unregistered tenancies (Shaabi Houses) visit TAQA Distribution Customer Service Centers:

· Valid Emirates ID card for the tenant.

· Printed tenancy

· Presence of the applicant or his representative.

Required Documents

· Submit required documents to Al Ain Municipality or certified real estate companies to register the Tenancy.

· Receive an SMS from TAQA Distribution informing of handling the request within 48 working hours.

For unregistered tenancies (Shaabi Houses):

· Visit any of TAQA Distribution's customer service centers and submit all required documents.

Service Delivery Procedures and Stages

· 1000 AED Insurance for residential tenant

· 2,000 AED Insurance for commercial tenant

· 5,000 AED Insurance for industrial tenant

· Government tenant excused from the payment of the insurance

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

P

P

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service link

P

Al Ain Minucipility

Related parties

Registered tanancies in Al Ain Mimucipility

Terms of service

Record customer’s information in the billing system and supply W/E services

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

X

P

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1. Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2. Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4. Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5. Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6. Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7. Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers