New Tenant Registration Request

AADC.AMS.SUS.3.1

Service Code

New Tenant Registration Request

Service Name

Open a new account for a tenant, to record customer information in the billing system and to supply W/E services

Service Description

               Subsidiary                                                    Supplementary

Services Category

Commercial

     Social

    Regulation

   Information

*    Procedural

   Residential           Commercial         Governmental         industrial        Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

Integrated services

E-services

Face-to-face

Service Channels

X

X

P Al Ain Municipality rental contract system.

X

P

 

5 Steps / 20 minutes in Customer Service centers

4 steps / 10 minutes in Al Ain Municipality counter /  15 minutes with Contact Center Staff / 2 working day depending on the requests queue.

Number of steps / duration

Required documents  delivered to Al Ain Municipality or certified real estate companies that are registered in the municipality: -

·         New Clearance certificate for the meter.

·         Valid Emirates ID card for the tenant.

·         Trading /industrial license (commercial / industrial)

·         Presence of the applicant or his representative.

 

For unregistered tenancies (Shaabi Houses) visit AADC Customer Service Centers:

·         Valid Emirates ID card for the tenant.

·         Printed tenancy

·         Presence of the applicant or his representative.

 

Required Documents

·         Submit required documents to Al Ain Municipality or certified real estate companies to register the Tenancy.

·         Receive an SMS from Al Ain Distribution Company informing of handling the request within 48 working hours.

 

For unregistered tenancies (Shaabi Houses):

·         Visit any of AADCs’ customer service centers and submit all required documents.

Service Delivery Procedures and Stages

·           1000   AED Insurance for residential tenant

·           2,000  AED Insurance for  commercial tenant

·           5,000  AED Insurance for  industrial tenant

·           Government tenant excused from the payment of the insurance

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

P

P

·         AADC service centers

·         Smart  AADC Application

·          E-payment through AADC Web site.

·          Kiosk  devices

·          Banks and Exchange

·          Abu Dhabi Government site

·          IVR  payment by dialing the number 8009008

·          Emirates Post

Payment Channels

 

Not Related

Related

Service link

 

P

Al Ain Minucipility

Related  parties

Registered tanancies in Al Ain Mimucipility

Terms of service

Record customer’s information in the billing system and supply W/E services

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

X

P

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.       Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.       Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

3.       Al Hayar  Center

08:00 AM-0 3:00 PM

01:30 PM

4.       Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.       Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.       Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.       Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.       Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

 

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers