Move Account under Social Care Case Request

AADC.AMS.SS.3.1.2

Service Code

Move Account under Social Care Case Request

Service Name

Request to transfer account on social affairs, if the customer is a social cardholder and needs to benefit from the partial payment of the consumption bill.

Service Description

Subsidiary Supplementary

Services Category

Commercial

*    Social

Regulation

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

P

X

P

 

5 steps / 12 min on service counter / 48 working hours

Number of steps / duration

TRANSLATE MORE

Letter from Social affairs for the beneficiary of the house
Site Plan Copy
ID card
Tenancy contract in case the beneficiary of the subsidy service is a tenant

Valid Account number
Personal attendance or his representative

 

Required Documents

Visiting one of the company's service centers with the required documents

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service link

 

P

Minisitry of Social Affairs

Related parties

The customer should have a letter from the Social Affairs Minisitry

Terms of service

Financial support from Social Affairs Ministry

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

X

Sunday to Thursday:

1.       Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.       Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

3.       Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.       Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.       Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.       Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.       Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.       Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers