Request for Estisharat Service

AADC.AMS.SUS.3.8

Service Code

Request for Estisharat Service

Service Name

The main purpose of Estisharat Service is to educate the customers how to rationalize consumption of water and electricity. In addition, to inform them about the power saver devices that could be used and some tips on using them.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

P

 

14 Steps / 1 hour and 21 minutes in call center/ one week by website

Number of steps / duration

         The customer full name

         The account number of water and electricity

Required Documents

         Apply for the service by calling the call center 8009008

         Or apply on AADC web site www.aadc.ae

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

That the srvice should be requested from an AADC customers

Terms of service

An informational service the goal of it to educate customer on how to rationalize consumption of water and electricity

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

P

P

24/7 Application:

Visit AADC web site www.aadc.ae

For inquiries call center 8009008 works to receive some requests and respond to queries around the clock

Service delivery Centers