Credit Refund Request

AADC.AMS.SUS.3.7

Service Code

Credit Refund request

Service Name

The customer requests to refund his credit balance in the billing system, where the credit balance due to overpayment in the account or because of settlement.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

6 steps / 13 minutes - 10 days for bank transfer

Number of steps / duration


Documents required

Residential / Agricultural

Governmental

Commercial/ industrial

Official letter from the institution / company requesting a refund

P

P

Copy Of Owner's ID

P

P

Copy Of Trade License

P

P

Copy Of Authorized Signatures

P

P

P

Certificate from the bank with IBAN account number

P

P

P

-          Credit refund for un active account Cases:
All requested documents as mentioned above plus closing the account and request clearance certificate.

 

Required Documents

1.      Apply for the refund request in one of t customer centers.

2.       You may be asked, by an SMS to visit the main office to complete other procedures related of the refund case.

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service link

P

 

 

Related parties

Non

Terms of service

The customer receives the credit amount by bank transfer.

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8. Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers