Balance Refund or Transfer

TAQA Distribution.AMS.SUS.3.7

Service Code

Balance Refund or Transfer

Service Name

The customer requests to refund his credit balance in the billing system, where the credit balance due to overpayment in the account or because of settlement.

Service Description

þ Subsidiary ¨ Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service Channels

X

X

X

P

6 steps / 13 minutes - 10 days for bank transfer

Number of steps / duration

Documents required	Residential / Agricultural	Governmental	Commercial/ industrial
Official letter from the institution / company requesting a refund		P	P
Copy Of Owner's ID	P		P
Copy Of Trade License		P	P
Copy Of Authorized Signatures	P	P	P
Certificate from the bank with IBAN account number	P	P	P

- Credit refund for un active account Cases:
All requested documents as mentioned above plus closing the account and request clearance certificate.

Required Documents

1. Apply for the refund request in one of t customer centers.

2. You may be asked, by an SMS to visit the main office to complete other procedures related of the refund case.

Service Delivery Procedures and Stages

Non

Fees / Deposit

Credit Card

Cheque

Cash

Methods of payment

X

X

X

· TAQA Distribution service centers

· Smart TAQA Distribution Application

· E-payment through TAQA Distribution Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 800 2332

· Emirates Post

Payment Channels

Not Related

Related

Service link

P

Related parties

Non

Terms of service

The customer receives the credit amount by bank transfer.

Service outputs

E-services

Telephone

E-mail

SMS

Ways to communicate with the Customers

X

P

X

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 800 2332 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers