Service – Close Account Request

AADC.AMS.SS.3.1.4

Service Code

Close Account Request

Service Name

Getting account clearance certificate after clearing due amount on account and close it. The customer can apply this request in two situations:

1. Upon tenant request to close his account when leaves the premise.

2. Close tenant’s account by property owner or investor, when tenant leaves the premise without paying all due amounts on account and close it.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

P

P

11 steps / 28 minutes front desk / 48 hours working hours

Number of steps / duration

· If requested by account holder (Final Clearance), it should be applied thought Call Center or E-Service by faxing or attaching the follow documents;

Ø Valid Emirates ID card

Ø Power of attorney copy in case of representative.

Ø Account number

Ø Trade/Factory/Tourism license in case of trading account.

· If requested by landlord or investor (Legal Clearance), visit Customer Service Centers with following documents;

Ø Sign premise vacancy recognition form.

Ø Valid Emirates ID card

Ø Power of attorney copy in case of representative

Ø Copy of the tenancy or investor contract

Ø Numbers of Accounts/ Meters

Ø Head Letter ( for Governmental Accounts)

Required Documents

Final Clearance when requested through;

· Call Center 8009008:

o Call the center and apply request

o Receive 2 SMS within 48 working hours

o Visit Customer Service Centers for payment, closing the account, and collecting the clearance certificate.

· Website (online):

o Apply request through website www.aadc.ae

o Clearance certificate will be sent to the registered E-mail in the account within 48 working hours.

Legal Clearance

· Applying request thought Customer Service Centers only

· Receive 2 SMS within 48 working hours

· Visit Customer Service Centers for payment, closing the account, and collecting the clearance certificate.

Service Delivery Procedures and Stages

DHs 100

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

P

P

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Legal Sides

Related parties

Visiting Customer Centers within 6 days after receiving the 2nd SMS to avoid request auto close and repetitive of the process.

Terms of service

Issued clearance certificate by AADC proofs of clearing due amount on account.

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

P

P

P

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8.Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers