Bill Payment Requests

AADC.AMS.SUS.3.5

Service Code

Bill Payment Requests

Service Name

Issue detailed bill for the customer clarifying his due consumption in monthly based, to be able to pay his bill thought the different provided payment channels as per stipulation and to guarantee service permanent.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation /Technical

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

Non

Excluded Category

Non

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

P

P

P

4 steps / 5 minutes

Number of steps / duration

Account or meter number

Required Documents

Pay bill by visiting any of AADC branches or use provided payment channels mentioned below.

Service Delivery Procedures and Stages

Normal payment there is no fees.

Payment due to disconnecting service, there is 100 Dhr penalty to be paid with the due bill amount.

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

P

P

P

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

Must have a valid Account in AADC

Terms of service

Pays due amount to guarantee permanent service

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

X

P

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8.Al Ain HQ Municipality Center

08:00 AM- 03:00 PM

02:00 PM

9.Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers