Account Statement Request

AADC.AMS.SS.3.5.1

Service Code

Account Statement Request

Service Name

The customer request a printed copy of his account statement for a specific period.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

P

Customer Service Centers: immediately

Call Center: one working day

Number of steps / duration

Documents required	Residential/ Agricultural	Commercial/ industrial	Governmental
Copy Of Owner's ID	P
Power of Attorney	P	P
Letter From Company		P	P
Copy Of Trade License		P

Required Documents

Customer Service Centers:

· Visit the center with required documents

· Getting the account statement

Call Center:

· Answer some verification questions

· Provide fax number of E-mail to receive the statement copy with in one day working.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

· AADC service centers

· Smart AADC Application

· E-payment through AADC Web site.

· Kiosk devices

· Banks and Exchange

· Abu Dhabi Government site

· IVR payment by dialing the number 8009008

· Emirates Post

Payment Channels

Not Related

Related

Service Relation

P

Related parties

The customer should have a valid account in AADC.

Terms of service

Printed account statement as per customer request

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

P

X

Sunday to Thursday:

Branches	Working Hours	Cashier Closing Hour
1.Al Souq (Emirates Complex) Center	08:00 AM-07:30 PM	07:30 PM
2.Hilli Mall Center	10:00 AM- 09:00 PM	08:30 PM
Al Ha 3. Al Hayar Center	08:00 AM-0 3:00 PM	01:30 PM
4.Al Saad Center	08:00 AM- 03:00 PM	01:30 PM
5.Al Wagan Center	08:00 AM- 03:00 PM	02:00 PM
6.Technical Services Center	08:00 AM- 03:00 PM	02:00 PM
7.Mezyad Municipality Center	08:00 AM- 02:30 PM	02:00 PM
8. Al Maqaam Municipality Center	08:00 AM- 02:30 PM	01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers