Account Statement Request

AADC.AMS.SS.3.5.1

Service Code

Account Statement Request

Service Name

The customer request a printed copy of his account statement for a specific period.

Service Description

Subsidiary Supplementary

Services Category

Commercial

Social

Regulation

Information

*    Procedural

Residential Commercial Governmental industrial Agricultural

Customer Category

N/A

Excluded Category

N/A

Package

Call Center

Smart services

E-services

Face-to-face

Service delivery channels

P

X

X

P

Customer Service Centers: immediately

Call Center: one working day

Number of steps / duration

Documents required

Residential/ Agricultural

Commercial/ industrial

Governmental

Copy Of Owner's ID

P

 

 

Power of Attorney

P

P

 

Letter From Company

 

P

P

Copy Of Trade License

 

P

 

Required Documents

Customer Service Centers:

         Visit the center with required documents

         Getting the account statement

Call Center:

         Answer some verification questions

         Provide fax number of E-mail to receive the statement copy with in one day working.

Service Delivery Procedures and Stages

N/A

Fees / Deposit

Credit Card

Cheque

Cash

Fees/ Deposit payment method

X

X

X

         AADC service centers

         Smart AADC Application

         E-payment through AADC Web site.

         Kiosk devices

         Banks and Exchange

         Abu Dhabi Government site

         IVR payment by dialing the number 8009008

         Emirates Post

Payment Channels

 

Not Related

Related

Service Relation

P

 

 

Related parties

The customer should have a valid account in AADC.

Terms of service

Printed account statement as per customer request

Service outputs

E-services

Telephone

E-mail

SMS

Communication method with customer

X

X

P

X

Sunday to Thursday:

 

Branches

Working Hours

Cashier Closing Hour

1.Al Souq (Emirates Complex) Center

08:00 AM-07:30 PM

07:30 PM

2.Hilli Mall Center

10:00 AM- 09:00 PM

08:30 PM

Al Ha 3. Al Hayar Center

08:00 AM-0 3:00 PM

01:30 PM

4.Al Saad Center

08:00 AM- 03:00 PM

01:30 PM

5.Al Wagan Center

08:00 AM- 03:00 PM

02:00 PM

6.Technical Services Center

08:00 AM- 03:00 PM

02:00 PM

7.Mezyad Municipality Center

08:00 AM- 02:30 PM

02:00 PM

8. Al Maqaam Municipality Center

08:00 AM- 02:30 PM

01:30 PM

For inquiries Call Center 8009008 works to receive some requests and respond to inquiries around the clock.

Service delivery Centers