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Community Satisfaction Survey

Under the directions of our wise Government, and within the outlines of applying the strategy of Al Ain Distribution Company (AADC) aiming at recognizing the needs and expectations of expectations of community members who affect and get affected by the Company’s performance, and due to our keen concern to turn the outputs of this Survey into programs and action plans that meet those needs and expectations, kindly fill out this Survey by choosing the answers that represent your impressions about Al Ain Distribution Company.

We do appreciate your cooperation and positive contribution in supporting the strategic directions of Al Ain Distribution Company.

1. Nationality:
Emirati Arab Asian Western Other

2. Gender:
Male Female

3. Qualification:
Less than High school High school Certificate of Completion / Diploma Higher Diploma/ Bachelor Degree Higher studies

4. Age Category:
18-29 30-39 40-49 50-59 60 or older

5. Social Status:
Single Married Widow/widower Divorcee/Divorced

6. Nature of Work:
Student Government Employee Private Sector Employee Retired Doesn’t Work

7. Place of Residence:

To what extent you agree on the following? 1. Role of AADC in Relation to Health, Safety and Environment

2. Role of AADC in Relation to Corporate Social Responsibility

3. Role of AADC in Contacting and Communicating with Community

4. Equal and Fair Dealing

5. General Satisfaction

6. Initiatives

7. What are your suggestions to develop community initiatives?

8. Evaluate the following means according to their importance to you (scale 1 to 10), where (1) refers to the most important, and (10) refers to the least important

1. Email

2. SMS

3. Call Center

4. Official Website of AADC

5. Publications and brochures

6. Open Meetings

7. Regular meetings

8. Surveys

9. Phone

10. TV

11. Radio

12. Newspapers

Thank you for your cooperation

Last updated on: Wednesday, 1 April 2013
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Health and Safety | Policy Statement | Contact Us

1 - Totally Disagree 2 - Disagree 3 - Neutral 4 - Agree 5 - Totally Agree
	1	2	3	4	5
1. AADC develops plans for water and electricity conservation
2. AADC encourages the usage of environment-friendly technologies as power-wise devices
3. AADC conducts awareness campaigns to educate society individuals about reducing the consumption of water and electricity
4. AADC pays attention to social safety and risk management , incidents and crisis management that may affect safety of individuals
5. AADC takes necessary precautions to minimize any disturbance or noise that may result during the execution of it's works as maintenance
6. AADC maintains environment and safety standards in all its activities that affect the natural resources to minimize environmental pollution
7. AADC establishes procedures to minimize pollutants and harmful effects resulted from waste
8. AADC introduces different community initiatives that aim at protecting resources and its sustainability, such as: recycling and best usage (e.g. batteries, oils, … etc.)

1 - Totally Disagree 2 - Disagree 3 - Neutral 4 - Agree 5 - Totally Agree
	1	2	3	4	5
1. AADC introduces pioneering initiatives in the field of corporate social responsibility
2. AADC participates in voluntary works and human initiatives to support community (e.g. blood donation… etc.)
3. AADC participates in charity projects (e.g. Iftar Campaign,donations… etc.)
4. AADC participates in private and public celebrations and occasions (e.g. National Day, Labor Day… etc.)
5. AADC supports sports and cultural activities (e.g. Football tournaments, … etc.)‏
6. AADC contributes in social awareness campaigns, especially with regards to environment and economical changes (e.g. awareness campaigns in schools and universities, awareness campaigns of changing tariff… etc.)
7. AADC provides training and educational programs for all groups of community (e.g. students, fresh graduates and volunteers)
8. AADC is committed to cooperate with other organizations to provide and develop services for community

1 - Totally Disagree 2 - Disagree 3 - Neutral 4 - Agree 5 - Totally Agree
	1	2	3	4	5
1. AADC uses various communication channels to facilitate spreading information (e.g. website, advertising and publications … etc.)
2. All community segments can easily access to AADC's information
3. AADC provides information for community in due time (e.g. changing tariff)
4. AADC's published information is accurate and clear
5. AADC transparently announces its social achievements through the media
6. AADC provides individuals with the opportunity to submit creative ideas/improvement suggestions

1 - Completely Dissatisfied 2 - Dissatisfied 3 - Somewhat Satisfied 4 - Satisfied 5 - Very Satisfied
	1	2	3	4	5
1. In general, to what extent you are satisfied with AADC?
2. In general, to what extent you are satisfied with community initiatives introduced by AADC?
3. In general, to what extent you trust AADC?

	Aware		Level of Satisfaction with Initiatives of AADC
	1	2	1	2	3	4	5
	No	Yes	Completely Dissatisfied	Dissatisfied	Somewhat Satisfied	Satisfied	Very Satisfied
1. Environmental initiatives (e.g. consumption rationing campaigns, providing power-wise devices, desert cleaning campaigns)
2. Educational/cultural initiatives (e.g. cultural campaigns)
3. Sports initiatives (e.g. football tournament)
4. Voluntary/human initiatives (e.g. blood donation, visiting patients)
5. Cooperative/partnership initiatives (e.g. “Sukiakum” campaign)
6. Charity initiatives (e.g. donating computers)

1 - Totally Disagree 2 - Disagree 3 - Neutral 4 - Agree 5 - Totally Agree
	1	2	3	4	5
1. AADC's personnel fairly and equally deal with all segments of community
2. AADC's personnel transparently deal with all segments of community