Customer Satisfaction Survey
Your Participation is important to improve the level of services
Customer Information:
1.
Name:
2.
Telephone Number:
3.
Service / Reason for your visit:
4.
Service center attended to:
Souq
Hili Mall
Al Hayar
Al Saad
Al Waqan
5.
Customer category:
Real Estate
Trade
Agriculture
Industry
Government
Public Service
Other
6.
Gender: :
Male
Female
7.
Age Group:
29-18
30-39
40-49
50-59
60 Above
8.
Subscription region:
Northern region
Southern Region
Western Region
Central City District
9.
Nationality:
Emirati
Other
Dear customer can you please answer the following questions by marking the box:
1 - Totally Agree 2 - Agree 3 - Neutral 4 - Disagree 5 - Totally Disagree
1
2
3
4
5
1.
Easy access to the customer service centers
2.
The service center provides all required services
3.
Reception hall is well equipped. i.e. contains adequate seating where you can wait
4.
The receptionist provided accurate information to complete services
5.
Services Provided fulfill customer’s expectations
Satisfaction with employee::
1 - Totally Agree 2 - Agree 3 - Neutral 4 - Disagree 5 - Totally Disagree
1
2
3
4
5
1.
Good appearance, mannered reception and treatment
2.
Flexibility
3.
Having adequate practical experience
4.
Initiative and willingness to complete service
5.
It is easy to put forward ideas or complains
1.
How can we serve you better: Suggestions and Proposals :