Home Page

Organization Information:

1. Entity Name:

2. Official Location of Entity:
Al Ain Abu Dhabi Western Region Dubai Sharjah Ajman Umm Al Quwain Ras Al Khaimah Al Fujayrah Other (Please indicate)

3. Supplier Category:
Products Supply Services Provision Contractor Other (Please indicate)

4. Duration of supply contract or dealing with Al Ain Distribution Company
Less than 1 year 1 – 3 years More than 3 years

5. Total Amount of annual transactions conducted with Al Ain Distribution Company (Dirhams):
Less than 50,000 From 50,000 to 250,000 From 250,001 to 1,000,000 More than 1,000,000

2-Personal Information

1. Job Title:

2. Division / Department: :

3. Nationality:
Emirati Arab Asian Western Other

4. Mobile No:

1- Satisfaction level for the last transaction conducted with Al Ain Distribution Company

1. 1. When was the last business transaction conducted between your Entity and Al Ain Distribution Company
Less than 6 months 6 – 12 Months More than 1 year

2. 2. Considering the last transaction, how would you rate your satisfaction with dealing with AADC?
Completely Dissatisfied Dissatisfied Somewhat Satisfied Satisfied Very Satisfied

2-Satisfaction with reception procedures for suppliers dealing with Al Ain Distribution Company

	1	2
1. Do you believe that the period spent since you requested to have an appointment for a meeting and the actual appointment in which the meeting was held is suitable?
2. Do you believe that your transaction was delayed or deferred?
3. For the latter question, if your answer was “Yes”, kindly indicate reasons of delay or deferment?

	Positive		Negative
	1	2	1	2
	Yes	No	Yes	No
1. Did you witness any remarkable changes in our services during the last year (Whether Positive or Negative)

3- Satisfaction with procedures and treatment manners provided to suppliers dealing with Al Ain Distribution Company

4- Satisfaction with procedures of tendering and bidding:

5-Satisfaction with the general image of company staff:

6- Satisfaction with Facilities:

7- Satisfaction with Communication approaches:


1. 8- Kindly provide us with your suggestions to develop/improve our business procedures and services provided to you enabling us to fulfilling your needs and meet your expectations:

	1	2	3	4	5
1. There are clear signs at reception area that help you reach the division/department you want
2. Working hours at the Company are suitable for you
3. Ambience of Reception hall is convenient (temperature, ventilation, light)
4. Reception hall is well equipped. i.e. contains adequate seating where you can wait
5. Receptionist is good and nice to you
6. Receptionist managed to guide you to the suitable department where you could complete your transaction
7. Information provided to you was accurate and helpful for you to accomplish your mission during the visit
8. Information provided to you was satisfactory and helpful for you to complete your transaction
9. Waiting time was suitable for you
10. Treatment manner you received from department staff was good for you

	1	2	3	4	5
1. Accuracy of response you receive to your queries
2. Skill and competency of our employees when dealing with you
3. You are well-notified of documents required to complete your transaction
4. Duration of completing your transactions and dealings with us
5. Using modern technologies to proceed different transactions
6. Smoothness of the procedures conducted to get your financial payments
7. Effectiveness of procedures conducted to receive samples and materials
8. Procedure dedicated to submit a complaint
9. Time spent till receiving a response to complaints

	1	2	3	4	5
1. Tenders and bids offering approaches
2. Clarity and transparency of general provisions of bids and offerings
3. bids and offerings are announced using suitable channels
4. Period granted for receiving offers after announcing bids and tenders
5. Methods and arrangements specified to introduce offers are clear and well structured
6. Procedures of assessing offers ensures honesty and fairness
7. Observance of transparency while dealing with companies participating in tenders.
8. Procedures conducted to announce tender award
9. Fees required to submitting an offer

	1	2	3	4	5
1. Genera Staff image
2. Good appearance
3. Communication skills
4. Professional approach when dealing with you
5. Commitment and discipline
6. Avoiding discrimination
7. Initiative and enthusiasm spirit

	1	2	3	4	5
1. Your Satisfaction with Company facilities in general
2. Parking areas
3. Waiting rooms
4. Inquiries desk
5. General Hygiene

	1	2	3	4	5
1. Your Satisfaction with means of communications in general
2. Telephone Communications
3. Website
4. E-mail Communications
5. Advertisements in mass media
6. Fax Communications